This policy sets out the terms on which academies, independent coaches and venue operators ("Partners", "you") use the platform operated by Alpheric Consultants Private Limited, operating as "Kheloge" ("Kheloge", "we", "us") to run their business, collect fees and receive settlements.
It applies in addition to our Terms & Conditions, Privacy Policy and Refund & Cancellation Policy. Where this policy and the Terms conflict on a matter specific to Partners, this policy prevails.
1. Who can become a Partner
- Academies and clubs — a registered entity, or a sole proprietor operating a coaching business.
- Independent coaches — an individual coaching in their own name.
- Venue operators — the owner of a ground or facility, or someone with a documented right to let it.
You must be at least 18, competent to contract under the Indian Contract Act, 1872, and lawfully entitled to provide the services you list. We may decline or withdraw a partnership at our discretion, and will give reasons where we are able to.
2. Onboarding and verification
Before a Partner can receive settlements we verify who we are paying. You agree to provide, and keep current:
- PAN of the entity or individual receiving payment;
- GSTIN, where registered;
- incorporation or registration documents, for an entity;
- bank account or UPI details in the name of the entity or individual verified;
- proof of the right to operate a venue, where you list one you do not own.
Settlements are withheld until verification is complete. We may also withhold them where details later fail re-verification, where a bank account name does not match the verified entity, or where a regulator or banking partner requires it.
3. Your obligations towards players
These are the terms we take most seriously, because the people affected are not parties to this agreement and many of them are children.
- Safeguarding. You are solely responsible for the safety and welfare of every athlete in your care, and for complying with every law that applies to working with children, including the Protection of Children from Sexual Offences Act, 2012.
- Your staff. You are responsible for verifying the background, qualifications and suitability of every coach and staff member to whom you give access. Kheloge does not vet, certify or employ your personnel.
- Consent before you enter data. You must obtain consent from an athlete, or from a parent or lawful guardian where the athlete is under 18, before entering their personal data. You confirm you have that consent for every record you create.
- Accuracy. Attendance, fee and progress records must reflect what actually happened. Do not record a session that did not take place.
- Honest communication. Messages sent through the Platform go out in your academy's name. They must be accurate and must not mislead.
A credible safeguarding concern is grounds for immediate suspension without notice, and we will cooperate fully with any lawful investigation.
4. Fees you charge, and fees we charge
4.1 Your fees
You set your own coaching fees, admission charges and venue rates, and you are responsible for displaying them accurately, charging what you displayed, and issuing any tax invoice the law requires you to issue to your customer.
4.2 Our charges
Kheloge charges a subscription for the software and, where you collect money through the Platform, a transaction charge. The rates that apply to you are those in your order form or commercial agreement, shown to you before you accept them.
- All charges are in Indian Rupees and exclusive of GST, charged additionally.
- Payment gateway charges are levied by the gateway and deducted from the amount settled.
- We give 30 days' written notice before any increase. You may terminate without penalty before it takes effect.
5. Collection and settlement
Money paid by your customers through the Platform is collected on your behalf and held for settlement to you. It is your money. We do not treat it as ours and do not use it for our own purposes.
- Timeline. A successfully captured payment is settled on a T+2 working day basis, where T is the day of capture, subject to the gateway's own settlement cycle and to verification being complete.
- Threshold. Settlements are released once the amount due reaches ₹1,000, or at the end of the month, whichever comes first.
- Deductions. We deduct our transaction charges, gateway charges, any refund or chargeback already paid out, and any amount you owe us.
- Statements. Every settlement is itemised in your account, showing gross collection, each deduction and the net amount.
We may withhold a settlement where we reasonably suspect fraud, where a chargeback is under investigation, where verification has lapsed, or where a regulator or banking partner directs us to. We will tell you why, and release the funds as soon as the reason no longer applies.
6. Refunds and chargebacks
- You decide refunds of your own fees. Kheloge does not adjudicate a dispute between you and your customer.
- You must publish your own cancellation terms and honour them.
- Where you authorise a refund, we pass the instruction to the gateway promptly. If the amount has already been settled to you, it is recovered from your next settlement or invoiced to you.
- Chargebacks are your liability. Where a customer's bank reverses a payment, the amount and any gateway fee are recovered from you. We will give you the evidence we hold so you can contest it.
7. Coach pay and payouts
Where you use the Platform to record what your coaches are paid, those terms are between you and your coach. Kheloge calculates and records amounts from the terms you enter; it does not employ your coaches and is not responsible for paying them.
You remain responsible for any tax deduction at source, provident fund, professional tax or other statutory obligation arising from how you engage them.
8. Your data and your customers' data
- Your athlete, attendance and fee records remain yours. We use them only to provide the Platform to you, as set out in the Privacy Policy.
- You may export your data at any time while your account is active.
- You are the one who decides what athlete data is collected and why. We process it on your instructions and are responsible for keeping it secure.
- If an athlete or guardian asks us to correct or erase a record you entered, we will tell you, because the record belongs to your coaching relationship with them.
- We do not sell your data, and we do not approach your customers with competing offers.
9. Listing your academy or venue publicly
Where you choose to appear on a public listing, you confirm that the photographs, descriptions, facilities, rates and availability you publish are accurate and that you hold the rights to any image you upload. We may remove a listing that is inaccurate, misleading or infringing.
10. Suspension and ending the partnership
- You may leave at any time, with 30 days' notice. Subscription charges already incurred remain payable; refunds follow the Refund Policy.
- We may suspend immediately, without notice, for a safeguarding concern, suspected fraud, or a legal direction.
- We may terminate on 30 days' notice for a material breach that is not remedied within 15 days of written notice.
- On termination we settle any money held for you, less deductions, once outstanding chargeback exposure has passed. Export your data before closure; afterwards it is deleted or anonymised as the Privacy Policy describes.
11. Liability between us
Kheloge provides software. We are not a party to the coaching, training or hire agreement between you and your customer, and we are not liable for any injury, loss or dispute arising from the services you provide.
You will indemnify Alpheric Consultants Private Limited against any claim brought by your customer, your staff or a regulator arising out of your services, your records or your breach of this policy.
Our aggregate liability to you is limited as set out in clause 10 of the Terms & Conditions.
12. Changes to this policy
We may update this policy. Material changes — in particular to charges, settlement timelines or your obligations — will be notified at least 30 days in advance. Continued use after that constitutes acceptance.
13. Contact and grievance redressal
This platform is owned and operated by Alpheric Consultants Private Limited, a company incorporated in India and operating under the brand Kheloge.
Registered office
Alpheric Consultants Private Limited
6th Floor, Magnus Tower
Sector 73
Noida Uttar Pradesh 201301
India
Statutory identifiers
- Corporate Identity Number (CIN): U85500UP2023PTC187437
- GSTIN: 09AAZCA2335G1ZD
How to reach us
- General enquiries: [email protected]
- Customer care: +91 72890 76890 — Monday to Saturday, 10:00 to 19:00 IST, excluding public holidays
Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023, the following officer may be contacted about any complaint regarding this platform or the handling of your personal data:
Neeraj Dhiman
Grievance Officer
Alpheric Consultants Private Limited
[email protected]
We acknowledge every complaint within 48 hours of receiving it and aim to resolve it within 30 days. Where a complaint cannot be resolved in that time we will write to you explaining why and when we expect to conclude.