These Terms & Conditions ("Terms") govern your access to and use of the websites, mobile applications and services operated by Alpheric Consultants Private Limited, operating as "Kheloge" ("Kheloge", "we", "us") (together, the "Platform").
By creating an account, signing in, or otherwise using the Platform, you agree to these Terms. If you are accepting them for a business, you confirm you are authorised to bind that business. If you do not agree, do not use the Platform.
These Terms should be read with our Privacy Policy, our Refund & Cancellation Policy and, for academies, coaches and venues, our Partners Policy.
1. Definitions
- Partner — an academy, independent coach or venue operator holding an account used to run their business on the Platform.
- End Customer — an athlete, a parent or guardian, or a person booking a venue, who deals with a Partner.
- Services — the software features we make available, including athlete and batch management, attendance, scheduling, fee invoicing, online collection, venue bookings, payouts and notifications.
- Content — anything submitted to the Platform, including athlete records, photographs, schedules and messages.
2. What Kheloge is, and what it is not
Kheloge provides software. We are not a party to the coaching, training or venue-hire relationship between a Partner and an End Customer.
Specifically, we do not and cannot:
- provide coaching, training, supervision or any sporting service;
- employ, supervise, certify or vouch for any coach or academy;
- guarantee the quality, safety or suitability of any session, ground or facility;
- set the fees a Partner charges, or the terms on which they charge them.
A Partner is solely responsible for the services it provides, for the safety of the athletes in its care, for the qualifications and background of its staff, and for complying with every law that applies to it, including those concerning the protection of children.
We act as an intermediary within the meaning of section 2(1)(w) of the Information Technology Act, 2000 in respect of Content that Partners and End Customers submit.
3. Eligibility and accounts
- You must be at least 18 years old and capable of entering a contract under the Indian Contract Act, 1872 to hold an account.
- Athletes under 18 do not hold accounts. They are enrolled by a Partner with the consent of a parent or lawful guardian.
- You are responsible for everything done under your account and for keeping your credentials confidential. Tell us immediately if you suspect unauthorised access.
- Account details must be accurate and kept current. We may suspend an account whose details we cannot verify.
4. Acceptable use
You must not, and must not permit anyone else to:
- use the Platform for any unlawful purpose, or in breach of any applicable law;
- upload Content that is defamatory, obscene, harmful to a child, infringing, or that you have no right to share;
- enter another person's personal data without a lawful basis and, where they are a child, without their guardian's consent;
- attempt to access an account, business or record that is not yours;
- probe, scan, reverse engineer, decompile or interfere with the Platform or its security;
- use the Platform to send unsolicited commercial messages, or in breach of the Telecom Commercial Communications Customer Preference Regulations;
- resell, sublicense or white-label the Platform without our written agreement.
We may remove Content and suspend or terminate access where we reasonably believe this clause has been breached. Where the breach puts a person at risk, we may act immediately and without notice.
5. Fees, payments and taxes
- Subscription charges, transaction fees and any commission are as set out in your order or in the Partners Policy. We will give 30 days' notice before a price increase takes effect.
- All amounts are in Indian Rupees (INR) and exclusive of Goods and Services Tax, which is charged additionally at the prevailing rate.
- Fees an End Customer pays to a Partner through the Platform are collected on the Partner's behalf and settled to them, net of applicable charges, under the Partners Policy.
- Card and UPI details are handled entirely by payment gateways regulated by the Reserve Bank of India. We do not store complete card numbers, CVVs or UPI PINs.
- Where an End Customer authorises a recurring mandate, it is approved with their own bank or UPI application and may be cancelled by them at any time through the same channel.
6. Your Content and our intellectual property
You keep ownership of your Content. You grant us a non-exclusive, royalty-free licence to host, store, reproduce and transmit it strictly to the extent needed to provide the Services to you — for example, to display a roster to a coach or send an invoice to a guardian. That licence ends when the Content is deleted, subject to the retention periods in the Privacy Policy.
The Platform itself — the software, its design, our name, logo and marks — belongs to us and our licensors. Nothing in these Terms transfers any right in it to you. You may not use our name or marks without our written permission.
7. Availability, support and changes
We work to keep the Platform available and secure, but we do not warrant uninterrupted or error-free operation. We may carry out maintenance, and will give advance notice of planned downtime where it is practical to do so.
We may add, change or withdraw features. Where a change materially reduces a feature a paying Partner relies on, we will give reasonable notice and, at the Partner's election, a pro-rata refund of any prepaid amount for the affected period.
8. Suspension and termination
- You may stop using the Platform at any time and may close your account as described in our account deletion page.
- We may suspend or terminate access where you materially breach these Terms, where fees remain unpaid after written notice, or where we are required to by law.
- On termination your right to use the Platform ends. You may export your data before closure; afterwards, data is deleted or anonymised as set out in the Privacy Policy.
- Fees already incurred remain payable. Refunds are governed by the Refund Policy.
9. Disclaimers
To the fullest extent permitted by law, the Platform is provided "as is" and "as available". We disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.
We are not responsible for any injury, loss or dispute arising out of coaching, training, the condition of a ground or facility, or the conduct of a Partner, its staff or an End Customer. Those are matters between the parties concerned.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, or for fraud.
10. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings, however caused.
Our total aggregate liability arising out of or in connection with these Terms, whether in contract, tort or otherwise, is limited to the greater of (a) the total charges you paid us in the twelve months immediately before the event giving rise to the claim, or (b) ₹10,000.
11. Indemnity
You agree to indemnify and hold harmless Alpheric Consultants Private Limited, its directors, officers and employees against any claim, demand, loss or expense (including reasonable legal fees) arising out of your Content, your use of the Platform in breach of these Terms, your breach of any law, or any dispute between you and an End Customer.
12. Governing law, jurisdiction and disputes
These Terms are governed by the laws of India. Subject to the paragraph below, the courts at Gautam Buddha Nagar, Uttar Pradesh, India have exclusive jurisdiction.
Before commencing proceedings, the parties will attempt to resolve any dispute in good faith by writing to the Grievance Officer named below. A dispute not resolved within 30 days may be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration is Noida, Uttar Pradesh and the language is English.
Nothing in this clause prevents a consumer from pursuing a remedy available under the Consumer Protection Act, 2019.
13. General
- Entire agreement. These Terms, with the policies they refer to, are the whole agreement between us on this subject.
- Severability. If a provision is held unenforceable, the rest continues in force.
- No waiver. A failure to enforce a right is not a waiver of it.
- Assignment. You may not assign these Terms without our consent. We may assign them as part of a merger, acquisition or reorganisation.
- Force majeure. Neither party is liable for a failure caused by an event beyond its reasonable control.
- Changes. We may amend these Terms. Material changes will be notified at least 15 days before they take effect, and continued use afterwards constitutes acceptance.
14. Contact and grievance redressal
This platform is owned and operated by Alpheric Consultants Private Limited, a company incorporated in India and operating under the brand Kheloge.
Registered office
Alpheric Consultants Private Limited
6th Floor, Magnus Tower
Sector 73
Noida Uttar Pradesh 201301
India
Statutory identifiers
- Corporate Identity Number (CIN): U85500UP2023PTC187437
- GSTIN: 09AAZCA2335G1ZD
How to reach us
- General enquiries: [email protected]
- Customer care: +91 72890 76890 — Monday to Saturday, 10:00 to 19:00 IST, excluding public holidays
Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023, the following officer may be contacted about any complaint regarding this platform or the handling of your personal data:
Neeraj Dhiman
Grievance Officer
Alpheric Consultants Private Limited
[email protected]
We acknowledge every complaint within 48 hours of receiving it and aim to resolve it within 30 days. Where a complaint cannot be resolved in that time we will write to you explaining why and when we expect to conclude.